Terms of Service

Last updated: 27 May 2026

These Terms of Service ("Terms") govern your use of FantoClient (fantoclient.com) and the FantoClient web application. By creating an account you accept these Terms.

1. The service

FantoClient is a SaaS product that helps founders who build in public on X (formerly Twitter) score the followers who engage with them, generate posts in their voice, schedule content, and send AI-personalized DMs to high-intent leads. The service is provided by FantoClient ("we", "us").

2. Account, eligibility, security

• You must be at least 18 years old.
• One person or legal entity may register multiple organizations under a single account.
• You are responsible for keeping your credentials confidential. Notify us immediately at contact@fantoclient.com if you suspect unauthorized access.
• We may suspend accounts that violate these Terms, abuse the X API, or generate content that breaks X's Developer Agreement.

3. Plans, pricing, trial

All prices are in US dollars (USD), billed monthly or annually:

• The Free plan stays free forever for the included quota (1 X account, 10 AI generations / month, viral library browsing only).
• The 7-day trial on paid plans does not require a credit card. If you do not enter a payment method during the trial, the account reverts to Free at day 7.
• If you enter a payment method, you are billed at the end of the trial unless you cancel from Settings → Billing → Plan before the trial ends.
• Yearly plans are paid upfront and represent approximately a 17% discount versus the monthly price.

We may change prices on future billing periods with at least 30 days' notice. Pricing changes never apply retroactively to a current period you have paid for.

4. Cancellation & refunds

• You may cancel any time from Settings → Billing. Cancellation takes effect at the end of your current paid period.
• We do not issue prorated refunds for partial periods, except where required by mandatory consumer law (in particular, the 14-day withdrawal right under EU Directive 2011/83/UE).
• EU 14-day withdrawal right: by activating a paid plan, you ask us to start the service immediately. Under Art. L221-28 of the French Consumer Code, you waive your withdrawal right for digital content already delivered. You may still cancel any time, but past usage is not refunded.

5. Acceptable use

You agree not to use FantoClient to:

• Send spam, harassment, threats, hate speech, or any unlawful content
• Impersonate any person or entity
• Circumvent X's API limits, terms, or anti-spam rules
• Send mass DMs to people who have not engaged with you (FantoClient enforces a score threshold + per-day caps + 30-day cooldown for this reason)
• Reverse engineer, decompile, or scrape the platform
• Resell access without a Scale plan + a separate reseller agreement

We may suspend or terminate accounts that violate this section.

6. Your content

You retain all rights to:

• Posts you generate (drafts, scheduled, published)
• DM templates and DM history
• Lead notes you write
• Files and images you upload

By using the service, you grant us a non-exclusive, worldwide, royalty-free license to store, transmit, and process your content strictly for the purpose of operating the service for you (e.g. training your voice profile, scoring your leads, sending the DMs you authorize). We do not use your content to train AI models for other customers.

7. Our service & intellectual property

FantoClient (software, design, brand marks, copy on this site) is owned by FantoClient. You may not copy, modify, redistribute, or create derivatives of the service without written permission.

The "FantoClient" name and the ember-orb mark are trademarks of FantoClient.

8. Third-party services

FantoClient connects to:

• X / Twitter API — to read your tweets, scoring data, and send DMs. Your X account must remain in good standing with X.
• OpenAI — for AI inference. Prompts are processed under OpenAI's API terms; prompts are not used to train OpenAI's models.
• Stripe — for payment processing. Stripe's terms apply to the payment side.

We are not responsible for outages, policy changes, or rate limits imposed by these third parties.

9. Availability & SLA

• We target 99.5% monthly uptime on the Growth and Scale plans, excluding maintenance windows and force majeure.
• There is no formal SLA on the Free and Starter plans, though we operate them on the same infrastructure.
• Scheduled posts have a 1-minute publishing cron and a 3-retry exponential backoff on failure (1m → 4m → 16m).
• Phantom Lead Scoring refreshes every 12 hours. Auto-DM scans run every 4 hours.

10. Liability

To the maximum extent permitted by law, FantoClient is provided "as is". We disclaim implied warranties of merchantability and fitness for a particular purpose.

Our aggregate liability for any claim arising out of these Terms is capped at the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages, including lost revenue, lost profits, or X account suspensions arising from your own conduct on X.

Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under French or EU law.

11. Termination

Either party may terminate this agreement:

• You: by canceling your plan and deleting your organization from Settings → Danger Zone.
• Us: by giving 30 days' notice via email, or immediately if you materially breach these Terms.

On termination, your data is deleted per the Privacy Policy § 6 retention schedule. Billing records are kept 10 years per French Commercial Code.

12. Changes to these Terms

We may update these Terms. If the change is material we will email you at least 30 days before it takes effect. Continued use of the service after the effective date constitutes acceptance.

13. Governing law & disputes

These Terms are governed by French law. Any dispute will first be addressed in good faith via the contact email below. If unresolved, the courts of Paris, France have exclusive jurisdiction, subject to mandatory consumer protection rules in the user's country of residence.

Online dispute resolution (EU): you may use the European Commission's ODR platform at ec.europa.eu/consumers/odr.

14. Contact

For any question about these Terms: contact@fantoclient.com.